privacy & communications
When you place an order, we collect certain personal and transactional information (e.g. name, address, email address and phone number). We do not store or view credit / debit card data. All credit / debit card data is handled securely by our payment gateway provider who is certified as a PCI Service Provider Level 1 – the most stringent level of certification available. To fulfil our obligations to you under these Online Shopping Terms and Conditions we communicate with you by email and by posting notices on the Website. You agree to receive communications from us electronically and that this electronic communications will satisfy any legal requirement for communications in writing. None of your personal and transactional details are shared with third parties.
The contract Between Us
When you place an order to purchase items using our Website this is an offer by you to us to purchase such items. By ordering you are providing details which are true, accurate, current and complete and that the credit or debit card details are correct and your own. We will confirm receipt of your order by sending you an email summarising the details of your order; this is the point at which we accept your order and the contract is formed.
colours, specifications, dimensions & descriptions of products
We have made every effort to display the colours, specifications, dimensions and descriptions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor. We cannot guarantee that your monitor’s display of any colour will always reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications, descriptions and quantities of items displayed on our Website without prior notice.
Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the Website, where applicable, include Value Added Tax which will be charged at the current rate. Whilst we try and ensure all details, descriptions and prices are correct when appearing online, some products might be subject to slight variations. Errors & omissions excluded. Delivery charges may apply to orders placed on the Website. Please refer to the FAQ section of the Website for detailed delivery information. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either confirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled. Prices displayed on the Website apply to online purchases only. They are not indicative of the price of identical items purchased in our stores or by any other means. We reserve the right to update prices displayed on the Website at any point.
You may pay for the items which you order online by supplying your credit/debit card details. (Days Of Ashwell) Ltd operates the highest level of security, meaning your credit/debit card details are not stored by Days Of Ashwell Ltd. Should we need to issue a refund due to a price change or item being out of stock we will issue a refund via our payment gateway provider. Depending on your bank, you will see the refund show up anywhere between 5-10 business days later. We regret that we cannot accept cheques or cash as payment online. Please note that we cannot guarantee the security of data when communicating with Days Of Ashwell Ltd via email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us with when placing an order.
If you wish to cancel your order, please contact us as soon as possible. For online Buffet and Click & Collect orders we can accept a cancellation up to 4pm the day before delivery, unless your order contains personalized items which require an extra 24 hours’ notice. For all other orders we can accept a cancellation up until the point of dispatch. As soon as we receive the required notice of your cancellation of an order, we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge (if applicable).
All Click & Collect orders are delivered and ready for collection 3 days after purchase date. We us our own delivery drivers (Monday – Saturday). Delivery occurs when the items are received by you in your selected shop. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays, traffic or force majeure for which we will not be responsible.
Click & Collect - Returns & Refunds
If for any reason the products you receive are not as you expect, please notify our office within 3 days (01707 263 232) and return the product to the shop from which you collected it. Once we have received the product and confirmed that a refund is due, we will issue a refund.
Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
We will be responsible for any losses you suffer as a direct result of us breaching these Online Shopping Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we send the Order Confirmation email to you). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed. Our liability to you under these Online Shopping Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these Online Shopping Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.
Events beyond reasonable control
We will not be responsible to you for any delay or failure to comply with our obligations under these Online Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
Alterations To This Website & Terms And Conditions
If you breach these Online Shopping Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
Overning law & jurisdiction
These Online Shopping Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.
For sales assistance please contact our Order Department: Tel: Monday to Friday from 9.00am to 5.00pm & Saturday from 9.00am to 12.00pm (GMT);01462 742112 Email: firstname.lastname@example.org
Updated: 11th June 2019